Complaints and comments about service

If you do have a complaint about the level of service, we are fully committed to carrying out a full investigation and resolving the problem where we can. We will give you a full explanation following our investigation. Most complaints can be dealt with informally and quickly with the person with whom you have been in contact. You can express your dissatisfaction by letter, fax, email or telephone. You can expect a reply within 10 working days.